Privacy Policy

Effective Date: October 2, 2025

Churchills Prime Rib House (“we,” “us,” or “our”) is committed to protecting the privacy and personal information of our customers and website visitors in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or dine at our restaurant.

Accountability

We are responsible for the personal information under our control. Our designated Privacy Officer ensures compliance with this policy and with applicable privacy laws.

For privacy-related inquiries, please contact:
Privacy Officer
Churchills Prime Rib House
631 Lakeshore Drive
North Bay, Ontario P1A 2E7
Email: info@churchillsprimenorthbay.ca

What Personal Information We Collect

We may collect the following types of personal information:

Identifying Information: Name, phone number, email address, and other contact details submitted through reservation, online forms, or when contacting us.
Dining and Reservation Details: Information related to reservations, dietary preferences, special requests, and feedback.
Payment Information: Payment card details when processing orders or reservations.
Website Usage Data: IP address, browser type, pages visited, and analytics.

Purpose of Collection

We collect personal information for the following purposes:

To process and confirm reservations or inquiries.
To provide and improve dining services.
To communicate updates, promotions, or important information.
To process payments and manage orders.
To improve our website, services, and customer experience.
To meet legal or regulatory requirements.

We will not use your personal information for any other purpose without obtaining further consent, unless permitted or required by law.

Opted-In SMS Information

Churchills values your privacy and is committed to not sharing, selling, or otherwise disclosing your opted-in SMS information to third parties. Your phone number and any information related to your SMS subscription will not be shared with any external entities unless required by law or in connection with a legal obligation.

Consent

By providing us with your personal information, you consent to its collection, use, and disclosure as described in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions. To withdraw consent, please contact our Privacy Officer.

Limiting Collection

We only collect personal information necessary for the purposes identified above, using fair and lawful means.

Limiting Use, Disclosure, and Retention

We do not sell or share your personal information with third parties except:

With service providers who assist in delivering our services (e.g. reservation or payment platforms).
If required by law, regulation, or court order.

Personal information is retained only as long as necessary for fulfillment of these purposes or as required by law.

Accuracy

We take reasonable steps to ensure your information is accurate, complete, and up-to-date. You may request corrections to your information at any time.

Safeguards

We use physical, technological, and organizational safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

Openness

We are transparent about our privacy practices and make this policy easily available on our website and upon request.

Individual Access

You have the right to request access to the personal information we hold about you, and to request corrections if necessary. To make a request, please contact our Privacy Officer.

Challenging Compliance

Questions or concerns about our privacy practices may be directed to our Privacy Officer. If not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada: www.priv.gc.ca.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date.